These Terms of Service (“Terms”) apply to your use of the littleCONCEPTS & Co website and to purchases made from the littleCONCEPTS & Co online store.

littleCONCEPTS & Co is a trading name of Little Concepts Distribution Ltd, a company registered in England and Wales under company number 09745542. When you purchase from the littleCONCEPTS & Co online store, your contract for the sale of goods is with Little Concepts Distribution Ltd (“we”, “us” or “our”).

Please read these Terms before placing an order. Nothing in these Terms affects your statutory rights as a consumer.

1. About our store

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that enables us to offer products for sale. Other third-party providers may support payments, marketing, fulfilment, delivery and other aspects of the Service.

2. Using the website

You may use the website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious code, interfere with its operation, scrape or harvest personal information unlawfully, or use it in a way that infringes our rights or the rights of others.

We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal compliance or to prevent misuse.

3. Product information

We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate. Colours and appearance may vary slightly from how they appear on your screen, and handmade or natural materials may have normal variations.

Product packaging, specifications or minor details may change from time to time. Any such change will not materially reduce the quality or functionality of the product. If we discover a material error affecting an order, we will contact you and give you an appropriate option, which may include reconfirming or cancelling the order.

4. Prices and payment

Prices shown on the littleCONCEPTS & Co store are in pounds sterling and, unless clearly stated otherwise, include UK VAT at the applicable rate. Delivery charges, where applicable, are shown separately before you complete checkout.

We may change prices at any time, but changes will not affect an order that we have already accepted, except where required by law or where there is an obvious pricing error that you could reasonably have recognised as a mistake.

Payment must be made using one of the payment methods offered at checkout. Payment services may be provided by third-party payment providers and may be subject to their own terms and security checks.

5. Orders and formation of the contract

Placing an order is an offer by you to buy the products in your basket. An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.

The contract between you and us is formed when we confirm that your order has been accepted or dispatched, whichever occurs first. If we cannot accept an order, for example because an item is unavailable, there is an error in price or description, payment is not authorised, or we reasonably suspect fraud or an unauthorised resale order, we will tell you and refund any amount already paid for the affected item.

We may limit quantities where reasonably necessary, including to protect product availability for genuine retail customers.

6. Delivery

Available delivery options, charges and estimated delivery times are shown at checkout or in our Shipping Policy. Delivery estimates are not guaranteed unless we expressly state otherwise.

We are responsible for the goods until they are delivered to you or to a person or location identified by you in accordance with the delivery instructions. If delivery is delayed by an event outside our reasonable control, we will take reasonable steps to minimise the effect of the delay and will contact you where appropriate.

7. Your right to cancel and returns

If you are a consumer buying online, you will generally have a legal right to change your mind and cancel your contract within 14 days after the day you receive the goods, subject to the exceptions provided by law. If an order contains goods delivered on different days, the cancellation period generally runs from the day after you receive the last item.

To exercise a right to cancel, you must clearly tell us that you wish to cancel, for example by emailing store@littleconcepts.co.uk. Our Refund/Returns Policy provides further practical information about returns, including how and where to return products.

Unless we have agreed otherwise or the goods are faulty, damaged, incorrect or otherwise not as required by law, you are normally responsible for the cost of returning goods following a change-of-mind cancellation. You must take reasonable care of goods while they are in your possession. We may make a deduction from a refund where permitted by law if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.

Where the statutory right to cancel applies, we will make any refund due in accordance with applicable consumer law, normally using the same payment method used for the original transaction unless otherwise agreed.

8. Faulty, damaged or misdescribed goods

We are under a legal duty to supply goods that conform to the contract. Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law. If a product is faulty, damaged, unsafe, not as described or otherwise does not meet legal requirements, please contact us at store@littleconcepts.co.uk.

9. Accounts and information you provide

If you create an account or provide information when ordering, you must provide information that is accurate and current. You are responsible for keeping account credentials confidential and should contact us promptly if you believe your account has been compromised.

10. Promotions and discount codes

Promotions, competitions and discount codes may be subject to additional terms displayed at the time. Unless stated otherwise, promotions cannot be combined, have no cash value and may be withdrawn or amended where reasonably necessary, provided this does not affect rights already acquired under an accepted order.

11. Third-party links and services

The website may contain links to third-party websites or use services provided by third parties. We are not responsible for third-party websites that we do not control. Your use of those websites or services may be subject to separate terms and privacy policies.

12. Intellectual Property

All content made available through the Site, including text, graphics, logos, images, photographs, product descriptions, videos, designs and other materials, is owned by or licensed to Little Concepts Distribution Ltd, our suppliers, or the relevant brand owners, and is protected by applicable intellectual property laws.

The trade marks, brand names, product names, logos and other intellectual property relating to products offered on the Site remain the property of their respective owners.

You may access and use the Site for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, publish, transmit, commercially exploit or otherwise use any content from the Site without the prior written permission of Little Concepts Distribution Ltd or the relevant rights holder, except where permitted by law.

13. Reviews, feedback and user content

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory, infringing or otherwise harmful. Where you give us permission to publish or use that content, we may do so in accordance with the permission requested at the time and applicable law. We may moderate or remove user content where reasonably necessary.

14. Personal information

Our collection and use of personal information is described in the littleCONCEPTS & Co Privacy Policy. Please also review the cookie choices and information available on the website.

15. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and your statutory rights in relation to products.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We supply products through the littleCONCEPTS & Co store for private consumer use. If you use products for commercial, business or resale purposes, different terms may apply and, to the extent permitted by law, we are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption arising from a consumer purchase.

16. Events outside our reasonable control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, but this does not affect your statutory rights. We will take reasonable steps to reduce the effect of such circumstances and will contact you where appropriate.

17. Changes to the website and these Terms

We may update the website and these Terms from time to time, for example to reflect changes to our Services, business practices or legal requirements. The Terms that apply to a purchase are those in force when the contract for that purchase is formed, unless a change is required by law.

18. Severability and waiver

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. If we delay in enforcing a right, that does not mean we have waived it.

19. Governing law and jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you will also retain the benefit of any mandatory protections available to you under the law of the part of the UK in which you live. You may bring legal proceedings in the courts that have jurisdiction under applicable consumer law.

20. Contact information

Questions about these Terms, an order or the littleCONCEPTS & Co store can be sent to store@littleconcepts.co.uk.

littleCONCEPTS & Co
A trading name of Little Concepts Distribution Ltd
Unit 9 Edeal Business Centre, Dittons Road Business Park, Polegate, East Sussex, BN26 6HY, United Kingdom
Email: store@littleconcepts.co.uk
Company number: 09745542
VAT number: GB228184110