Refund policy

Returns & Refunds

We hope you love your purchase, but if you change your mind, we offer a 30-day returns policy. This means you have 30 days from the date you receive your order to request a return.

Our 30-Day Returns Policy

To be eligible for a return under our 30-day returns policy, your item must be unused, in the same condition in which you received it, and returned with any tags and original packaging. You will also need your receipt or other proof of purchase.

To start a return, please contact us at store@littleconcepts.co.uk before sending your item back.

Returns should be sent to:

littleCONCEPTS & Co
Unit 9 Edeal Business Centre
Polegate
East Sussex
BN26 6HY
United Kingdom

Please do not send items back to us without first contacting us to arrange the return.

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the cost of returning an item to us. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Our 30-day returns policy is in addition to, and does not affect, your statutory rights.

Your Right to Cancel

If you are a consumer purchasing online in the UK, you normally have a legal right to cancel your order for most products within 14 days of receiving the goods, without giving a reason.

You must tell us that you wish to cancel within the 14-day cancellation period. You then normally have a further 14 days to return the goods to us.

You may inspect and handle an item as you reasonably would in a shop. However, we may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Unless the goods are faulty, damaged or incorrect, you are normally responsible for the cost of returning goods following a change of mind.

Where the statutory right to cancel applies, we will also refund the standard delivery charge you paid to receive your order. If you chose a more expensive delivery option, we are not required to refund the additional cost above our standard delivery charge.

Nothing in this policy affects your statutory rights.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you have received the wrong item, so that we can put things right.

If an item is faulty, not as described or not of satisfactory quality, you may have rights under the Consumer Rights Act 2015. These rights are separate from our 30-day returns policy.

Where goods are faulty, damaged or incorrect, we will cover reasonable return costs where a return is required.

Exceptions and Non-Returnable Items

Certain items may be excluded from our voluntary 30-day returns policy or from the statutory right to cancel where permitted by law. These may include:

personalised, bespoke or made-to-order products;
sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed; and
gift cards.

Please contact us at store@littleconcepts.co.uk if you are unsure whether an item can be returned.

Sale Items

Unless stated otherwise, sale or clearance items are excluded from our voluntary 30-day change-of-mind returns policy.

This does not affect your statutory rights. If a sale item is faulty, not as described or otherwise does not conform to your legal rights, you may still be entitled to a repair, replacement or refund as applicable.

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different product is to return the item you have in accordance with this policy and place a separate order for the replacement item.

Refunds

Once we have received and inspected your return, we will let you know that it has been processed.

Approved refunds will be made to your original payment method. We aim to process refunds promptly and, where statutory cancellation rights apply, within the timescales required by law.

Once we have issued your refund, your bank or card provider may take additional time to credit the funds to your account.

If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at store@littleconcepts.co.uk.